This Privacy Policy explains how wtc88 collects, processes, stores, and protects personal data belonging to users of the wtc88 platform. We are committed to handling your information responsibly and in compliance with applicable data protection law.
Contents
1. Who We Are 2. Information We Collect 3. How We Collect Information 4. How We Use Your Information 5. Legal Basis for Processing 6. Sharing Your Information 7. International Transfers 8. Data Retention 9. Cookies & Tracking 10. Security Measures 11. Your Rights 12. Children's Privacy 13. Changes to This Policy 14. Contact & Complaints1.1 For the purposes of this Privacy Policy, "wtc88", "the Company", "we", "us", and "our" refer to the operator of the online gaming platform accessible at wtc88.one, operating under an international gaming authority licence.
1.2 wtc88 acts as the data controller in respect of all personal data collected from users of the Platform in connection with account registration, game play, financial transactions, and customer support interactions.
1.3 This Policy applies to all users of the wtc88 platform, including registered account holders and visitors to the wtc88 website, regardless of jurisdiction. Where wtc88 processes data on behalf of a third party, a separate data processing agreement governs that relationship.
2.1 Identity and Registration Data: Full name, date of birth, username, and copies of government-issued identification documents provided during Know Your Customer (KYC) verification (such as a Malaysian MyKad, passport, or equivalent).
2.2 Contact Information: Email address, mobile telephone number, and postal address as provided during registration or subsequently updated in account settings.
2.3 Financial Data: Payment method details (such as bank account numbers associated with Maybank, CIMB, or Public Bank FPX transfers), e-wallet identifiers associated with Touch n Go eWallet, Boost, or GrabPay, and transaction history including deposit amounts, withdrawal amounts, dates, and references. We do not store full card numbers — card data is handled by our PCI-DSS compliant payment processor.
2.4 Gaming Activity Data: Game session records, bet histories, win/loss records, wagering activity, and account balance history.
2.5 Technical Data: IP addresses, device identifiers, browser type and version, operating system, screen resolution, session durations, page interaction data, and geolocation data derived from IP address.
2.6 Communications Data: Records of live chat conversations with wtc88 support agents, email correspondence, and any other written communications submitted to the Company.
2.7 Responsible Gaming Data: Self-declared information relating to problem gambling, self-exclusion requests, deposit limit configurations, and session reminder settings.
3.1 Directly from you at registration, during KYC verification, when updating account settings, when contacting support, and when completing transactions on the Platform.
3.2 Automatically through standard web and application technologies including cookies, local storage, server logs, and analytics tracking as described in Section 9 of this Policy.
3.3 From third parties including identity verification agencies, fraud detection services, payment processors, and regulatory compliance data providers. Where wtc88 receives data from third parties, it is treated with the same protections as directly collected data.
4.1 wtc88 uses your personal data for the following purposes:
4.2 wtc88 does not use personal data for automated individual decision-making that produces legal or similarly significant effects without human oversight, except in fraud-detection contexts where such processing is authorised by law.
5.1 Where applicable data protection law requires a legal basis for processing, wtc88 processes personal data on the following grounds:
6.1 wtc88 does not sell personal data to third parties. Personal data may be shared in the following circumstances:
6.2 wtc88 requires all third parties to respect the security of your personal data and to treat it in accordance with applicable law. We do not allow service providers to use your data for their own purposes.
7.1 The wtc88 platform serves users across Malaysia and may involve transferring personal data to servers or service providers located outside of Malaysia. Where such transfers occur, wtc88 implements appropriate safeguards to ensure the transferred data receives a standard of protection consistent with this Policy and applicable data protection law.
7.2 Appropriate safeguards may include standard contractual clauses approved by relevant data protection authorities, binding corporate rules, or transfers to jurisdictions recognised as providing adequate levels of data protection.
8.1 wtc88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligation.
8.2 Account and transaction records are retained for a minimum of five years following account closure, in compliance with anti-money laundering record-keeping requirements. KYC documentation is retained for the same minimum period.
8.3 Marketing consent records are retained until consent is withdrawn. Upon withdrawal of consent, direct marketing activity will cease within a commercially reasonable timeframe.
8.4 Technical log data is typically retained for 12 months and then deleted or anonymised, unless retention is required in connection with an ongoing investigation or legal proceeding.
8.5 Upon account closure, wtc88 will delete or anonymise personal data that is no longer required subject to the mandatory retention periods above.
9.1 The wtc88 platform uses cookies and similar tracking technologies to enable core platform functionality, remember user preferences, maintain login sessions, and analyse traffic and usage patterns.
9.2 Categories of cookies used by wtc88:
9.3 You may control non-essential cookies through your browser settings. Disabling certain cookies may affect Platform functionality. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate.
10.1 wtc88 implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, loss, destruction, or alteration. These measures include:
10.2 No data transmission over the internet or electronic storage system is entirely secure. While wtc88 takes its security obligations seriously, we cannot guarantee absolute security. In the event of a personal data breach that poses a risk to Users, wtc88 will notify affected individuals and relevant regulatory authorities in accordance with applicable law.
11.1 Subject to applicable data protection law, you may have the following rights in relation to your personal data held by wtc88:
11.2 To exercise any of these rights, contact wtc88 at [email protected]. The Company will respond to verified requests within the timeframe required by applicable law, typically within 30 days. Identity verification may be required before requests are actioned.
11.3 Some rights are subject to limitations under AML and gaming regulatory law. Where the Company is unable to fulfil a request in full due to legal obligations, the basis for this will be communicated to the requestor.
12.1 The wtc88 platform is not directed at persons under 21 years of age. We do not knowingly collect personal data from underage individuals. If we become aware that personal data has been collected from a person under 21 without verified parental consent or in breach of age verification processes, we will delete that data and close the associated account immediately.
12.2 If you believe that a minor has registered an account or provided personal data to wtc88, please contact us immediately at [email protected].
13.1 wtc88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory obligations. The current version of this Policy, along with its effective date, will always be accessible at wtc88.one/privacy-policy.
13.2 Where amendments are material, wtc88 will publish a notice on the Platform. Continued use of the Platform following publication of an amended Policy constitutes acceptance of the revised terms. If you do not agree to any amendment, you must cease using the Platform.
14.1 For privacy-related enquiries, data subject rights requests, or concerns about how wtc88 handles your personal data, please contact us via:
14.2 If you believe your data protection rights have been violated and are not satisfied with the Company's response, you have the right to lodge a complaint with the relevant supervisory or data protection authority in your jurisdiction.
All data transmitted between your device and wtc88 is protected by 256-bit SSL encryption — the same grade used by Malaysian banks like Maybank and CIMB for their internet banking portals. Sensitive data at rest is also encrypted.
Access to personal data within wtc88's systems is restricted to staff who require it to perform specific job functions. Administrative access to production systems requires multi-factor authentication.
wtc88 does not sell, rent, or trade personal data to third parties for their own commercial purposes. Data is shared only with processors bound by contract and regulators as required by law.
Access, rectification, erasure, portability, objection — your data rights are listed in plain language in Section 11. To exercise any right, contact wtc88 support and we'll respond within 30 days.
We don't hold data indefinitely. Retention periods are tied to legal requirements — AML records for five years minimum, technical logs for 12 months. When data is no longer needed, it is deleted or anonymised.
wtc88 operates under a gaming authority licence that includes data protection obligations. Our privacy practices are subject to regulatory oversight — not just internal policy.
Understanding our Privacy Policy is part of being a well-informed wtc88 player. Log in to your account to manage your privacy preferences, review your data, or update your contact details — all from your account settings dashboard.
Must be 21+. Privacy enquiries: [email protected]